Return & Refund policy

Terms and Conditions

By submitting an order, you confirm and agree that you have read, understood and accepted the terms and conditions contained within this Return & Refund Policy (Policy).

Upon acceptance of your order, these terms and conditions form a binding agreement between you, the User (User, You or Your) and Canteen ABN 77 052 040 516 (We, Our, Us or Canteen).

We may, without notice, at any time, amend or modify this Policy by posting the amended version to this website.

This Policy should be read in conjunction with the  Privacy Policy  and  Terms & Conditions.

If You disagree with any of the terms and conditions contained in this document, You must not submit an order. Submission of Your order is confirmation of Your acceptance of these terms and conditions

User Information

By agreeing to this Policy, You affirm that all information provided by You is complete and accurate.

We agree to keep Your information in accordance with Our Privacy Policy.

Delivery

You must allow up to 10 working days for standard delivery.

You must allow up to 3 working days for express delivery.

You will not hold Us responsible for any loss caused by late delivery.

We are not responsible for delivery to an incorrectly submitted address.

We will assume, unless notified otherwise, that any person appearing to reside at the Delivery Address is authorised to accept Your order.

We will charge You postage based upon the rates displayed on the online shop website.

Postage is non-refundable.

Right to refuse sale

We reserve the right to refuse sale of a product at any point up until delivery. In the event that You have been charged for an item that We have subsequently refused or been unable to sell, You will be refunded the amount charged in full.

Risk and Title in the goods

Risk in any goods purchased shall pass to You upon delivery to Your specified address, and title in the good shall pass to You upon full payment being received by Us.

Availability of goods

We make no warranty regarding the availability of any item listed on Our website. By using this website, You agree that You will not hold us liable in any way for any direct or indirect loss incurred as a consequence of the unavailability of any item listed on the site.

Photography

The product images used on this website should be viewed as a guide only. Colour variations may occur as the colours represented in photographs may not be accurate, and photos are not to scale. Our images may have been cropped to show detail.

Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Due to the custom nature of many of the goods We offer We are not able to offer exchanges or refunds due to change of mind. ‘Change of mind’ includes but is not limited to: Ordering the wrong colour, Ordering the wrong design

Refunds and Returns

It is Our intention to process each order correctly. If a delivery error occurs, please contact us at [email protected] or call us on 1800 226 833 within 4 weeks of your goods arriving. We will arrange for the goods to be returned to a prepaid address.

Should you receive a damaged product, please contact Us immediately.

At Our discretion, We may send a replacement at no charge upon receiving photographic evidence of incorrect or damaged items (that is, the design, style, colour, that you have received is not as you ordered).

Return Process

Please include the following information with Your return shipment:

• Name and contact phone number;
• Quantity and description of each item being returned;
• Reason for return.