Frequently asked questions
The Canteen Online Shop team is here to help – if you have a question that is not covered below, feel free to contact us
When will this year’s new designs be available for purchase?
Each year we release new designs in time for Bandanna Day. In 2022, we released 12 new bandannas for purchase!
These are 10 standard size ($5) bandannas including Hilti bandanna, Matriarch bandanna, New Growth bandanna, Ngalaya bandanna, Party bandanna, Robots bandanna, Stylish Dogs bandanna, Sweethearts bandanna, and Tiger bandanna.
How much is shipping?
We offer two shipping options: standard ($6.00, 7-10 working days) and express ($12, 1-3 working days). Our shipping is a flat rate, no matter how many bandannas you order or where you live in Australia.
When will I receive my order?
If you have opted for standard shipping, you should receive your order within 10* working days. Your order will be picked, packed and posted by Canteen within 2 working days of receiving your order.
If you have opted for express shipping, you should receive your order within 3* working days. Your order will be picked, packed and posted by Canteen within 1 working day of receiving your order. You will receive your tracking information by email once your order has been sent.
*Please note that Australia Post is experiencing delays due to increased demand from customers during COVID-19. Please see current advice from Australia Post.
Can I fundraise for National Bandanna Day?
We’d love for you to host a fundraiser for the National Bandanna Day. For more information click here.
When is National Bandanna Day?
National Bandanna Day is held on the last Friday of October each year. This year’s event is on Friday 27 October 2023.
What size are the bandannas?
Standard size bandannas are 56cm x 56cm. This year we have also introduced three large size bandannas 66cm x 66cm.
Where are the bandannas manufactured?
The bandannas are manufactured and packaged in China. This is to keep costs to a minimum to ensure that we can raise as much
money as possible in order to support our young people.
All offshore suppliers are officially accredited and contracted by our local supply chain. To gain accreditation, offshore suppliers must
show compliance to all relevant international trade laws and standards, which includes meeting standards on the matter of fair trade
and ethical standards relating to factory workers and other employees.
Where are the face masks produced?
Our face masks are made in the EU by an Australian owned and operated company. Costs are kept to a minimum so we can direct
more resources to supporting young people affected by cancer.